Quality Management Systems for Laboratories

This 45-minute introductory module provides a practical foundation in quality management systems for clinical and analytical laboratories. It explains what quality means in laboratory practice, how Quality Control, Quality Assurance, and Quality Management differ, and how a structured QMS supports accurate, reliable, safe, and compliant services. Learners will examine the benefits and costs of quality, the progression from inspection to quality management, and the leadership and staff behaviours needed to create a quality culture. A 10-question end-of-module assessment confirms learning, and a certificate is issued on successful completion.