Module 3: Root Cause Analysis

A Module 3 training program for diagnostic laboratory and healthcare quality investigations. It establishes Root Cause Analysis fundamentals, including systems thinking, human factors, symptoms versus causes, and effective actions, then develops practical investigation techniques through 5 Whys, Fishbone Diagrams, process mapping, contributory-factor analysis, change analysis, and investigation planning. Learners use laboratory-based scenarios, interactive activities, diagrams, knowledge checks, and a final scenario-based assessment to build evidence-led investigations that prevent recurrence rather than assign blame.